call center events 2023

03 Mar

Top Contact Center Conferences and Events to Anticipate in 2023


Contact centers have become critical to many businesses’ operations, providing customer support, sales, and other essential services. As the customer support industry grows, conferences and events keep contact center professionals updated with the latest trends, technologies, and best practices.

In this write-up, we’ll explore the top contact center conferences and events for 2023.

Customer Contact Week (CCW), Las Vegas

CCW is one of the world’s largest and most respected contact center events. The 2023 conference in Las Vegas will bring together thousands of industry professionals, vendors, and thought leaders to discuss the latest trends, technologies, and best practices in customer service. The event features keynote speakers, interactive workshops, and networking opportunities designed to help contact center professionals stay ahead of the curve. Attendees can expect to learn about AI, automation, workforce management, data-driven digital transformation, and customer experience. The event is scheduled for June 19-22, 2023, at the Caesars Forum in Las Vegas, Nevada.

Key Speakers: Mark King (CEO, Taco Bell), Rebecca Jarvis (ABC News), Jenn Lim (Delivering Happiness), Jon Dorenbos, Abby Wambach (Harry Walker), and many more.

ICMI Contact Center Expo

The ICMI (International Customer Management Institute) Contact Center Expo is another major event for contact center professionals in the industry. The 2023 conference will allow attendees to learn from leading experts in the field, participate in workshops and roundtables, attend over 40 sessions, and network with other professionals. The topics covered are customer experience, employee engagement, leadership, and emerging technologies. The expo will occur in Orlando, Florida, from October 16-19, 2023. ICMI Contact Center Expo also offers a virtual option for those who cannot attend in person, starting May 17-18, 2023.

Key Speakers: Yet to be announced.

Enterprise Connect

Enterprise Connect is an annual event covering a wide range of enterprise communications and collaboration topics. The conference includes sessions on contact center technology, cloud communications, video conferencing, customer experience (CX), wireless communication, and more. Participants can hear from industry experts, participate in workshops, and network with peers. This conference houses the decision-making authorities of the IT sector and the specialists, professionals, and vendors.

The 2023 event is scheduled for March 27-30, 2023, at the Gaylord Palms Resort & Convention Center in Orlando, Florida.

Key Speakers: Dilip Kumar (Amazon Web Services), Adam Mitchell (Voya Financial), Javed Khan (Cisco), Behshad Behzadi (Google), Nicole Herskowitz (Microsoft), and many more.

Customer Service & Experience West

CSEW is a two-day event that focuses on shifting the momentum of CX to support business growth by enhancing customer services. The event focuses on data-driven strategies to invest in CX initiatives, call center agents’ expectations and experiences, supportive digital tools, etc. Attendees can expect to hear from industry leaders, participate in hands-on workshops, and network with peers. This event is in San Diego from May 10-11, 2023.

Key Speakers: Dilip Bhatia (Lenovo), Nicole Rafferty (AT&T), Wilson Nieves (Citizen Watches), Jenny Hall (Carhartt), Roger Rohagti (British Petroleum), and many more.

CX Exchange for Retail

CX Exchange for Retail is an event focused on CX in the retail industry. As post-pandemic times have changed the retail market with e-commerce, it is alarming for the CX leaders to be consistent with the upcoming changes. Attendees can learn about the latest trends, best practices, and technologies in the industry. The event is scheduled for July 11-12, 2023, in London, UK.

Key Speakers: Yet to be announced; however, previous speakers include Mira Samani (Diageo), Arthur Zhuravsky (Farfetch), Paul Porter (The Lego Group), Jonathan George (Holland & Barrett), and more.

CX Next BFSI Summit

CX Next is an event focused on the future of CX and is being organized in London for the first time. This summit focuses on the significance of CX in the banking, financial services, and insurance sectors. The event brings together over 20 keynote speakers, interactive workshops, and opportunities. Attendees can learn about the latest trends, best practices, and technological advancements in the industry. The event is scheduled for May 24, 2023, in London.

Key Speakers: Anuj Agarwal, Andrew Clayton, Donata Peksa, John Woods, and more.

CRMXchange virtual conferences

CRMXchange is a leading online resource for contact center professionals, and they also host virtual conferences throughout the year. These events are free to attend and offer a convenient way for professionals to learn about the latest trends and technologies in the industry. These conferences will be conducted on various dates and different topics. These conferences will cover omnichannel customer service, AI, automation, and more.

Dates (2023): March 14–16, June 5–9, and October 30-November 9.

CXPA CX Leaders Advance

The CXPA (Customer Experience Professionals Association) CX Leaders Advance is a must-attend event for professionals in the CX field. This event will focus on the challenges the CX leaders face and how they tackle them. Attendees can expect to learn from leading experts in the field and participate in interactive sessions and workshops. This conference will also allow the attendees to dig deep with the experienced leaders based on the nature of the businesses. The conference will be held in Rosen Shingle Creek, Orlando, from May 15–17, 2023.

Key Speakers: Not available

Elevate CX

Elevate CX is an event for individuals wanting to learn from the experience of customer support service leaders. This event includes two days of learning, networking, specialized events, and workshops. The focus of this event will be the evolution of the customer support sector and a way to stay on par with the changes. The event is scheduled for April 27-29, 2023, in San Diego, USA.

Key Speakers: Mercer Smith (PartnerHero), Jessica Yoo (Akamai), Matt Dale (MoxieCX), Sarah Hatter (CoSupport), and more.

European Customer Centricity Awards

It is a celebration of the accomplishments of European CX leaders, along with learning programs. This event recognizes the exceptional CX provider, learning opportunities, networking, and learning through case studies. The virtual conference of this 2023 event is on September 19, and the virtual awards ceremony is on September 20.

CX Innovation Digital Summit

This digital summit is an event that allows the participants to rethink or refresh their CX strategies. Participants will learn more about the challenges, their experiences, advanced tools, and technologies, and much more with like-minded experts. Apart from this, the participants can experience workshops and make new connections. This event is scheduled for March 7-9, 2023.

World CX Summit

This event focuses on the contact center industry in the global market. This event features keynote speakers, collaborative workshops, and networking. The topics of this event are CX loyalty, CX strategies, hyper-personalization, chatbots, virtual assistants, and more. Attendees can learn about new trends, the best methods or measures, and technologies. The event is scheduled for May 17-18, 2023, in Singapore.

Key Speakers: Nakul Gaur (Unilever), Miao Song (GLP), Nikki Taylor (UPS), Balaji Uppili (GE Healthcare), and more.

Digital Customer Experience Strategies Summit

The Digital Customer Experience Strategies Summit is an event focused on engagement, loyalty, and a positive customer experience. The event features speakers, workshops, and networking opportunities. The topics for this event are customer journey maps, digital experiences, omnichannel, analytics, and so on. Attendees can learn about the latest trends, best practices, and technologies in the industry. The event is scheduled for November 7-8, 2023, in Toronto.

Key Speakers: Not Available

Customer Contact East

Customer Contact East is an event that brings together professionals in the contact center and customer experience fields. This 2023 conference will be held in Fort Lauderdale, Florida, and will feature customer engagement, digital transformation, and AI sessions. Attendees can also participate in roundtable discussions and networking events. The event is planned for April 23–26.

Key Speakers: John Riordan (Shopify), Sourjo Basu (Samsung), Christina Pletnewski (AutoGlass), and many more.

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