Why NEQQO?
Testimonials
Our Blogs
![](https://neqqo.com/wp-content/uploads/2023/11/Nov-23-Powering-Up-Customer-Satisfaction.jpg)
Powering Up Customer Satisfaction: Tackling Utility Industry Challenges
Nov 23, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/11/Nov-09-Contact-Center-Outsourcing-Provider.jpg)
How to Pick the Right Contact Center Outsourcing Provider
Nov 09, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/10/Oct-26-How-to-Choose-the-Right-Business-Insights-Solution-for-Your-Call-Center.jpg)
How to Choose the Right Business Insights Solution for Your Call Center
Oct 26, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/10/Oct-17-Power-of-data.jpg)
The Power of Data: Why Call Centers Need Business Insights Solutions
Oct 17, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/10/Oct-05-Ethical-Analytics.jpg)
Ethical Analytics: Ensuring Data Integrity and Privacy in Call Centers
Oct 05, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/09/Sep-28-Smart-Training.jpg)
Smart Training: Incorporating AI into Call Center Skill Development
Sep 28, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/09/Sep-19-6-Ways-Data-Analytics-Boosts-Call-Center-Sales-Conversion-Rates.jpg)
6 Ways Data Analytics Boosts Call Center Sales Conversion Rates
Sep 19, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/09/Sep-14-Call-center-metrics-KPI.jpg)
Exploring Call Center Metrics and KPIs: A Comprehensive Guide
Sep 14, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/09/Sep-07-Unveiling-the-Power-of-Internal-Quality-Score-IQS-in-Customer-Service.jpg)
Unveiling the Power of Internal Quality Score (IQS) in Customer Service
Sep 07, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/09/Aug-31-Reshaping-CX-Role-of-Digital-and-Human-Elements.jpg)
Reshaping the Customer Experience: The Role of Digital and Human Elements
Sep 01, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/08/Aug-17-Beyond-the-Call-Trending-Metrics-in-Modern-Call-Centers.jpg)
Beyond the Call: Trending Metrics in Modern Call Centers
Aug 17, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/08/aug14.jpg)
Unlocking the Secrets of a Good NPS Score
Aug 14, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/08/Aug-08-Gen-Z-Choses-Chat.jpg)
Why Generation Z Choose to Chat over Traditional Customer Service
Aug 08, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/08/Aug-03-Call-Center-QA-Analyst.jpg)
Essential Skills of a Call Center QA Analyst: A Comprehensive Guide
Aug 03, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/08/July-31-Mastering-Call-Center-Operations.jpg)
Mastering Call Center Operations: Key Metrics and KPIs to Track
Jul 31, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/07/July-27.jpg)
Customer Service: Outsourcing vs. In-House: A Comparative Analysis
Jul 27, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/07/July-25.jpg)
The Power of Happy Customers: Enhancing Customer Support Business
Jul 25, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/07/July-20.jpg)
Managing Remote Agents: A Complete Guide
Jul 20, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/07/July-18-Contact-Center-Development-Ideas.jpg)
Contact Center Development Ideas Using Different Technologies
Jul 18, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/07/July-11.jpg)
Customer Service Leadership: Importance and Best Practices to Lead a Pack
Jul 11, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/07/July-04-c.jpg)
The Need for Contact Center Workforce Management and Its Best Practices
Jul 04, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-23.jpg)
Achieving Sales Success: Harnessing SMART Goals and Technology
Jun 23, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-21-sales-analytics.jpg)
What is Sales Analytics and the 13 Must-Track Metrics of Sales Analytics?
Jun 21, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-19-Automation.jpg)
Pros and Cons of Automation and AI in the Contact Center
Jun 19, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-14.jpg)
How to Bridge the Gap Between Call Center Businesses and Customers
Jun 14, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-12.jpg)
Customer Service Conversation Reviews: What, Why, and How?
Jun 12, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-09.jpg)
11 Things Every Call Center Manager Needs to Stop Doing
Jun 09, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/June-05-call-disposition-codes.jpg)
Call Disposition Codes: Benefits and Importance
Jun 05, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/06/May-26-sales-training-games.jpg)
Sales Training Games in Call Centers: Examples and Benefits
Jun 01, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/05/high_call_volumes.jpg)
High Call Volume, its Cause, and How to Manage it
May 25, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/04/NEQQO_features.jpg)
NEQQO- Features at a Glance
Apr 21, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/04/best_call_center_training_program.jpg)
Guide to Creating the Best Call Center Training Program in 2023
Apr 19, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/04/skill_based_routing.jpg)
Skill-based Routing: How Contact Centers Can Benefit from it
Apr 14, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/04/agnet_attrition.jpg)
Agent Attrition, its Causes, Impacts, and Ways to Reduce Agent Attrition
Apr 11, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/04/customer_service_evaluation_12_metrics_to_monitor.jpg)
Customer Service Evaluation: 12 Metrics to Monitor
Apr 07, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/04/call_escalation.jpg)
Call Escalation- Types and Ways to Reduce It
Apr 04, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/call_center_assessment.jpg)
Call Center Assessments: How to Create Great Ones
Mar 30, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/customer_service_checklist.jpg)
Quality Assurance Questions for Customer Service: Checklist
Mar 27, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/optimize_your_call_center_performance.jpg)
How to Optimize Your Call Center Performance
Mar 24, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/tips_to_reduce_dead_air_in_call_center.jpg)
Tips to Reduce Dead Air in Call Centers
Mar 20, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/chatgpt_for_customer_service.jpg)
ChatGPT for Customer Service: Opportunities and Limitations
Mar 16, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/quality_assurance_in_call_center.jpg)
Quality Assurance in a Call Center– What, Why, and How
Mar 13, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/tips_to_reduce_call_wrap_up_time.jpg)
Tips to Reduce Call Wrap-Up Time
Mar 09, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/Business_Trends_2023.jpg)
Business Trends to Watch in 2023
Mar 06, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/03/call_center_events_2023.jpg)
Top Contact Center Conferences and Events to Anticipate in 2023
Mar 03, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/02/games_and_activities_call_center_employee_engagement.jpg)
Games and Activities Designed to Boost Call Center Agent Productivity
Feb 27, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/02/Feb-23-Bad-customer-service-1600x1067.jpeg)
Examples of Bad Customer Service & Tips to Avoid Them
Feb 23, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/02/Feb-22-Steps-to-Guide-QA-Calibration-1600x1067.jpeg)
Steps to Guide QA Calibration
Feb 22, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/02/contact_center_cloud_migration.jpg)
Key Steps for Contact Center Cloud Migration
Feb 21, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/02/call_center_sales_improvement_00.jpg)
Call Center Sales Improvement- Best Practices
Feb 14, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/02/repeat_call_banner.jpg)
6 Efficient Ways to Reduce Repeat Calls in Call Center
Feb 07, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/01/Artificial_Intelligence_in-call_centre.jpg)
Artificial Intelligence in Call Center – Advantages & Disadvantages
Jan 31, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/01/call_abandonment_rate.jpg)
Call Abandonment Rate & Importance – How to reduce it
Jan 24, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2023/01/improvement_of_quality_assurance_practices.jpg)
Improvement of Quality Assurance Practices in the Call Center
Jan 16, 2023|Admin
![](https://neqqo.com/wp-content/uploads/2022/11/call_center_training_strategies.jpg)
Call Center Training- New Strategies
Nov 15, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/10/improve_customer_experience_banner.jpg)
Ways to Improve Customer Experience
Oct 27, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/10/call_center_agents_performance_improve_banner.jpg)
Call Center Agents, Their Importance, & Ways to Improve their Performance
Oct 27, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/10/tools_of_quality_assurance.jpg)
Tools of Quality Assurance
Oct 03, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/10/customer_experience_management.jpg)
Customer Experience, its importance, and Customer Experience Management
Oct 03, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/09/quality_monitoring.jpg)
Quality Monitoring & its Best Practices
Sep 01, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/08/blog_01.jpg)
Checklist of Customer Service Quality Monitoring
Aug 13, 2022|Admin
![](https://neqqo.com/wp-content/uploads/2022/08/blog_03.jpg)
QA and business intelligence – The perfect combination
Aug 13, 2022|Admin
Request for Demo
![loading..](https://neqqo.com/wp-content/themes/NEQQO/assets/images/loader.gif)