Why NEQQO?

Improve productivity

Improve productivity

Increase operational efficiency with advanced QA functionalities and output

Maintain compliance

Maintain compliance

Improve regulatory compliance & maintain a strong compliance audit trail

Improve customer experience

Improve customer experience

Easily track customer impacting measures through BI tracking and actionable reports

Agent & Process improvement

Agent & Process improvement

Streamline call center operations by faster identification of errors and timely action

Key Features

Multi channel QA form builder for custom scorecards

Robust and easy QA form builder to create multiple LOB scorecards in no time

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In-depth reports library with customization capability

An extensive library of 20+ BI reports to track agent and process performance

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Automated workflows for agent coaching and disputes

Built in workflows to effectively drive agent coaching and audit escalations, with customization options

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Real time configurable alerts on critical measures

Easy to configure alerts on chosen attributes for immediate attention and action

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Agent access for effective feedback close loop

Improve agent performance by giving them access to their QA results and feedback comments

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Actionable insights through inbuilt KPI dashboards

Drive performance through daily view of KPI scores at an agent to an enterprise level

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Testimonials

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