NEQQO

Learn more about how NEQQO can help you dramatically improve your contact center quality management and quality monitoring process.

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Combine internal quality reviews (IQS) with customer feedback (CSAT) for a complete picture.

Keep track of KPIs to ensure consistent performance and identify top and low-performers.

Build stronger relationships between teams and ensure consistency and uniformity.

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Scaling your support team’s efforts can be effortless

Customisable meta data fields as per line of business

Helps you focus on the agents and processes that need your attention most

Extenstive library of KPI reports that include “evaluation”, “attribute level” “auto fails”, “coaching” drill down data points

NEQQO offers a seamless functionality to schedule & conduct calibration sessions