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Quick Demo
Enhancing Debt Collection and Customer Experience

26 Nov


Learn how an energy supplier achieved a 16% collection rate improvement and reduced customer dissatisfaction by focusing on innovative strategies and real-time insights.

 

Pain Point Addressed

 

Are outdated processes and high customer effort scores holding back your debt recovery efficiency? Discover proven strategies to enhance operational outcomes and delight customers.

 

Key Highlights

 

  • Actionable Insights: Discover how we analyzed 48,628 calls to uncover inefficiencies and drive targeted improvements.
  • Innovative Methods: See how leveraging automation and refined policies improved financial outcomes.
  • Measurable Results: From a 71% growth in debt collection rates to a 37.5% reduction in customer dissatisfaction, learn what’s possible with the right approach.

 

Download the Full Case Study to uncover strategies you can apply to improve your debt collection process and customer experience!