Turn Your Challenges Into Competitive Advantages

Keep a track of call centre quality assurance. Analyse and monitor calls to improve Agent call quality in a call centre.

• User-Friendly Evaluations Module
• KPI Dashboard
• Performance Reports Library
• Agent Coaching ─ Effective Feedback Close Loop
• Alerts ─ “Real-time” notifications on agent performance

PROVEN ROI for some of the leading global clients

• FinTech/Banking – 32% agent compliance improvement in <3months
• Travel – 42% Efficiency gains by reduction of manual efforts (~$200K savings annually)
• Utility – Reduction in repeat calls by 12%
• Telecom – 15% Improvement in NPS survey questioning due to alert tracking and supervisor feedback close loop

Improve Productivity

Increase operational efficiency with advanced QA functionalities and output

Maintain Compliance

Improve regulatory compliance & maintain a strong compliance audit trail

Improve Customer Experience

Easily track customer impacting measures through BI tracking and actionable reports

Agent & Process Improvement

Streamline call centre operations by faster identification of errors and timely action

Drive contact centre excellence with NEQQO

We’ll walk you through the NEQQO platform so you can see how our platform can help you boost CX, revenue, operational efficiency, and compliance.

• Boost and accelerate agent performance
• Understand what’s happening in your business and improve CX
• Reduce compliance risk
• Improve sales execution and revenue growth